Features Users Want Most in Crm Apps

Based on 1,022 real App Store reviews, here's exactly what users wish Crm apps would build.

Missing Features

Build Recs

75/100

Opportunity

Most-Requested Missing Features

Features users are literally asking for in their reviews, ranked by demand.

#1: Bulk messaging capabilities

High Demand

"Need bulk texting for quick updates to clients."

"Lacking bulk messaging, which is crucial for business."

#2: Integration with other business tools

Medium Demand

"Doesn’t integrate with Shopify or other tools."

"Need better integration with existing business apps."

#3: Offline mode availability

Medium Demand

"App should work offline, but it doesn’t."

"Need offline functionalities for better accessibility."

#4: Customizable notification sounds

Low Demand

"No way to customize the notification or call sounds."

"Important to distinguish business from personal calls."

#5: Improved user data management

High Demand

"Need better way to manage and merge duplicate contacts."

"Data management is a nightmare with duplicates."

Build Recommendations

Prioritized actions based on user demand and market opportunity.

Implement a robust customer support system with live chat and phone support.

Enhance app stability and sync capabilities to prevent crashes and data loss.

Introduce transparent pricing and clear communication about subscription fees.

Develop a spam call filter and improve call quality features.

Redesign app navigation to be more intuitive and user-friendly.

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