Based on 210 real App Store reviews, here's exactly what users wish Elderly Care apps would build.
Features users are literally asking for in their reviews, ranked by demand.
"We need more info before accepting jobs however. Basic stuff to keep the worker & client safe: 1- does the client have a cat or dog in the home? Right now it just says 'has pets'"
"Also I have customers that live in gated communities a"
"You'd think that someone would have some common sense when developing this app, when a MAJORITY of visits would be virtual why go through all the trouble to drop a map in the middle of search bar that hardy works, filters would be great"
"It would be nice when you log in it would keep your available time,days, tasks and distance each time and allow you to update as needed."
"I live in the city of Chicago, where more than 25% of households don't own a car (and many more who do own one, don't drive regularly). Most of our neighborhoods are wonderfully walkable, and our public transportation and bicycle infrastructure are s"
"I only use public transportation which they assured me was fine but my profile has yet to updates after a week and a half and I'm only seeing visits from"
"Ok so I have been working with this app for a few days and I think it could be better. I think it should allow us to take on job that are back to back. I only service a certain area and everyone I service is within a 10 to 15 min radius to me or each"
"I am confused as to why the app tells you to call the customer 24 hours ahead of time but I've never seen a customer phone number listed anywhere."
Prioritized actions based on user demand and market opportunity.
Multiple reports of sexual harassment, registered sex offenders, unsanitary/hazardous homes with zero company support. Safety is the #1 gap and a major differentiator opportunity.
Payment issues are pervasive - missing pay, no mileage reimbursement, 5+ day delays, impossible-to-resolve disputes. A platform that pays instantly after visit completion with full transparency would win workers immediately.
Workers are blindly accepting jobs and showing up to surprises (cat waste causing asthma attacks, infestations, canceled visits client didn't know about). More upfront info = better matching and safety.
Customer service is virtually nonexistent - 2-hour phone waits, useless chatbots, no callbacks. Workers facing safety issues or payment problems have nowhere to turn. This is a massive gap.
Urban markets are excluded because app assumes car ownership. Chicago worker noted 25%+ of households don't own cars. Expanding to transit users opens major metro markets.
The full Elderly Care report includes top complaints, UX pain points, pricing intelligence, and detailed competitor weaknesses.
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