We analyzed 25 negative reviews from the top 5 Canning Companion apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
32% of negative reviews mention this issue.
"This description of "no charges and no membership" is a total lie. This actually costs money after a 7 day trial."
"I'm really tired of every mildly useful app requiring a subscription."
16% of negative reviews mention this issue.
"Had about 100-150 recipes stashed in this room a break from cooking for health reasons, came back to only 37 out of about 125 recipes"
"I tried to log out and back in but now all my recipes are gone"
24% of negative reviews mention this issue.
"This app is useless!! There is no way to sign up, you can only sign IN. But if you don't have an account, there is no way to sign in."
"The app stopped recognizing my login info."
12% of negative reviews mention this issue.
"The recipe that is saved does not match the recipe that you're trying to save. It says that it's AI enhanced. Therefore it is often a completely different recipe."
"Scan instagram video and tons of wording is off and ingredient measurements"
16% of negative reviews mention this issue.
"There is no help phone or chat. They have not yet responded to my request for help on their help center."
"I cannot even log in with the email I have Tried calling customer service but no phone number."
12% of negative reviews mention this issue.
"The app keeps crashing."
"This app hasn't worked since I began paying - the only way I can get it to work is to delete it, reinstall it, then it works for a day."
Design and usability issues driving negative reviews.
Hardware products requiring app pairing and account creation before use creates immediate friction and abandonment
"But when it couldn't be used- as in "there's no way to set the clock"-without downloading an app to my phone, it was clear that"
Users resent being required to complete questionnaires about age and plans before seeing actual costs
"It makes you go through this whole quiz and nonsense before saying "we'll let you try it for free" without even SAYING what the price is"
Misleading pricing displays create distrust when lifetime options disappear inside the app
"The in app purchases section of the App Store gives you 10 different payment options including a lifetime option. The actual app pigeon holes you into 4 payment options and removes the lifetime option."
Users getting charged after canceling or without clear understanding of trial duration
"I canceled my trial and was still charged for the year."
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