We analyzed 1,062 negative reviews from the top 5 Calorie Counter apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
68% of negative reviews mention this issue.
"The new update is so incredibly unusable. It made it so the barcode scanning is now a premium feature."
"New update has totally ruined user experience. I’ve been using this app for years and it’s now impossible to navigate."
52% of negative reviews mention this issue.
"I've been using this app for years and now they've locked all the free features it used to have behind payment plans."
"Used to be able to scan barcodes for free, now it's a subscription-only feature."
32% of negative reviews mention this issue.
"Scanned a food item's barcode and the calories were completely off from the label."
"The AI feature does not work, no point in counting calories if you’re going to use it."
27% of negative reviews mention this issue.
"Paid for the premium version but they are still giving me targeted ads."
"Every time I open the app, I'm bombarded with ads. It's unbearable."
25% of negative reviews mention this issue.
"Customer service is horrible. I paid for my annual membership and was locked out."
"Charged multiple times and the support team did not resolve my issue."
24% of negative reviews mention this issue.
"Tried to cancel during the free trial and the app will not let me."
"Cancel subscription button does not work, they just keep charging me."
Design and usability issues driving negative reviews.
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