We analyzed 38 negative reviews from the top 5 Bouldering Assistant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
24% of negative reviews mention this issue.
"APP NOT WORKING!!!! Please fix. It's closed every time I start a workout."
"App crashes every time you start a workout. Do not buy!"
11% of negative reviews mention this issue.
"no ability to listen to music or podcasts at the same time. (Please make this happen"
"Every time the app says start and stop, any music you were playing s"
16% of negative reviews mention this issue.
"No matter how many times I try to change boards, stays stick on default metolius board"
"no matter which board I choose, the Metolius wood grips continues to display for my workouts"
11% of negative reviews mention this issue.
"PLEASE DO NOT BUY, DONT GET RIPPED OFF. I paid for the app, downloaded it, but when I go to try to sign up to create an account it tells me unknown error."
"I am unable to create an account to join the community to have access to other people programs but I keep getting an error."
13% of negative reviews mention this issue.
"Doesn't really work. Won't let me add additional exercises to the default plan."
"I was stoked to use this app, but there's a bug that's not allowing me to save exercises onto a custom plan on iPhone 7."
8% of negative reviews mention this issue.
"Do not buy, this app is useless and their is no customer support for you to get a refund."
"I email support, and they tell me sorry we can't help you."
Design and usability issues driving negative reviews.
Users struggle with modifying protocols, adding exercises, and managing custom workouts. The interface lacks intuitive controls and requires re-entering data repeatedly.
"Protocols are a but clunky to modify, and currently the way to set a hold for an exercise has no visible reference to your selected board."
Users report constant upsell popups that make the app unusable before they can properly evaluate it.
"Annoying in app purchase requests pop up constantly. The app doesn't give you a reasonable chance to try it out before the requests make it unusable."
No clear guidance on how to build custom workouts or use advanced features, leaving users confused.
"No instructions on how to build custom workouts."
Users earn points but cannot redeem them due to undisclosed limitations, creating trust issues.
"Really disappointed with any attempt to redeem a prize. They lead you to believe you are accruing points for a prize you can redeem in their rewards shop. However when I tried to redeem they told me they would not honor it and cited limits on how poi"
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