What Users Really Think About WASH-Connect

The times are never accurate when they tell it’s the cycle is complete.

As of recently you now have to make an account to do your laundry. If a phone number is already associated with an account it doesn’t tell you what the email is, trying to reset your password with your email doesn’t work (invalid email), and you need an account to do your laundry. Please fire all se...

Terrible customer service. Quarter machines don’t run the risk of stealing your money.

If I’m going to need my CC info tied to my account I’d like to be able to have special characters be a part of my password which it currently isn’t able to be. It also estimates the time of the wash and is typically off by 5-15 minutes.

Attempting to wash my clothes at a Fairfield. I have to download your app then input my credit card number then I get prompted to load money onto my account a $10 minimum when it’s $3 to wash my clothes. Why would a hotel contract with such a scammy company.

Washer soap reservoir always gummy. Tubs need cleaning sometimes.

I’ve been using this app for months now. It’s definitely stolen a good bit of money from me- Make sure you do not scan the QR code of whatever on the washer until you’ll selected every option and know you won’t need to open the machine again because doing any of those things will cause the app to gl...

Just trying to get a dryer to a 40mins of dry time takes about 4 minutes. I should be able to just set an amount of time or desired amount to spend without having to go by 50cent increments. App has to connect to charge for every 50 cents. It’s 2026. We’re more advanced than this. It’s faster and mo...