What Users Really Think About Verizon Roadside Assistance

I tried to add my other vehicle I recently purchased to roadside assistance with Verizon roadside assistance and am wondering why it won’t let me add it so I’m not to happy with the service

I am canceling this roadside service and just stick with State Farm roadside and AAA. First of all they use foreigners that aren’t even in the USA to answer calls. You can’t understand them because if they’re accent and they can’t understand what you’re trying to explain to them. I called to have my...

Head quartered in St Petersburg, Fl, an agent will answer pretty quickly, but the 5 agents that I reached all had thick accents. Made it really difficult to communicate. Once that was over, the assigned tow was cancelled twice by tow companies. Almost impossible to get a service after midnight. Af...

I was stranded on the busy expressway and I called roadside assistance for a tow and the automated voicemail told me to hang up and use the app. What?? Well the app needed updating. Fine. Got on there to request a tow and it was a 2 hour wait. Not very ideal for someone stuck on the interstate with ...

I requested a jump start at 2:30pm. Three hours passed, during which the first technician scheduled to arrive by 3:40 was a no-call no-show. The backup who was then dispatched— also MIA, because the ETA inched back from 4:43pm to 5:02, 5:10, 5:35– meanwhile I could see on the tracking map that the ...

I locked my keys in my car and when he called me, he was immediately disrespectful and rude. He gave sarcastically rude comments and was extremely impatient. It was so bad, I ended up refusing his help altogether. Please reach out to me and I’ll give you his number.

They dont care they lie they wont compensate or even speak to you about the wrong they have done. Get them for what they get you dont look back!

The app doesn’t let you set your car model or year so when you call for assistance they bring the wrong parts.