What Users Really Think About Uber Eats: Food & Groceries

Worst-in-class AI customer support with no human escalation path for disputes

"They have the worst AI customer support of all."

"I show documented proof that I'm owed a refund and they refuse to reimburse me for the items that I purchased and didn't receive. I ask to speak to a manager and I receive the same statement each time."

Don’t expect your $3.99 priority fee back when you get notified they’re finding another deliverer. Twice now this has happened; food arrived cold, ice was melted, and Uber Eats kept my priority fees. 👎👎👎

Snap purchases sometime say store doesn’t accept and once I placed an order the app never took me to the pin page and $300+ came out of my rent money from the next card on file all I got was a sorry some stores don’t except stamps mind you I order from this store all the time and was able to do it a...

I ordered at 1am and they never made me aware there was a pack of or no one able to pick my order up, after waiting 20 minutes after my order was done so I canceled my order. It told me my order was to be picked up at 2:05 after waiting 20 minutes thinking it’s going to get here at the time it state...

ผมอยากให้ทางแอปแก้ไขเรื่องเส้นทางตรงบ้านผมครับ เพราะว่ามันมีคนหลายคนแล้วที่มาส่งผิดบ้านแล้วผมใส่ที่อยู่ถูกทุกอย่าง แต่หมุดจะปักตรงที่หลังบ้าน ทุกทีเลยแก้ไขด้วยครับ บางทีจะบอกว่าอาหารมาถึงแล้วแต่รถคนที่มาส่งอาหารยังอยู่หลังบ้านอยู่เลย มีครั้งหนึ่งที่ผมสั่ง แล้วไม่ได้รับอาหารเค้าไปส่งผิดบ้านรีพอร์ตคนท...

Poor customer service. If you mistakenly put the wrong address and you cancel an order quickly to correct the mistake you will NOT get a refund.

i have not been able to place an order without having an issue on this god forsaken app in months. stop giving this company your money

I pay for Grubhub plus for why????? Service fee 8.95?!?!? Get me outta here.

I am a regular user of the app. I place the orders through Uber Eats twice a week. But, when you have an issue, the customer support people are so rude. They won’t understand your issue and when you try to explain, they just disconnect the chat and leave. They won’t let you talk to any supervisors e...