What Users Really Think About Postmates - Food Delivery

Nearly impossible refund process even with clear restaurant errors, leading to customer exodus

"When there's a problem, getting a refund is nearly impossible unless you blame the courier."

"I ordered tacos and paid an extra $1 per taco for avocado and cheese. The restaurant did not add either, yet Postmates only refunded $2 instead of the full $4."

This app used to be good not sure what’s going on with it. Not sure if it’s a glitch on the App Store or what it’s telling me it’s up-to-date but when I make an order, I’m not able to see who’s picking up my order or the status of my order. Also not to mention the customer service is absolutely ridi...

First order was over 4 hours & 30 minutes late . I do not recommend

I use the app all the time but if you get delivery the fees are pretty ridiculous. The app says no delivery fee but then smacks you with service fees anyway! (Up to $10 in fees too!!!)

I’ve been struggling with this app for months. It will not let me add ccs, use my PayPal, or Apple Pay. All of the ccs on my account are so old the exp date has passed, but it also won’t let me delete those.

I have used Postmates for years, without many issues. Recently I placed an order and it was never delivered. I hit ‘help’ as were instructed to do. The instructions stated to wait three minutes because the driver was trying to find my apartment. If my order still did not arrive I should hit the help...

Fees take away from any deal given, a necessary app for a challenging time, fees equal an extra meal in most cases

The restaurant packaged the wrong order. I got a meal with pork in it and I can’t eat pork. It’s been over two weeks and Postmates has not refunded my money! It cost me $35 for a meal I couldn’t have. Had to order again so it cost me an additional $35. So basically, I paid $70 because of incomp...

you guys are the most expensive food delivery app why charge 12 dollars for fees, what fees could possibly be that expensive the place is 0.6 miles from me n i got 2 things