We analyzed 236 negative reviews of Square Point of Sale (POS) from the App Store. Here's what users are saying.
Frequent account holds and fund withholding without clear communication.
"Square is holding my money for over 90 days."
"Account got randomly put 'under review' and I couldn’t accept payments."
If you don’t pay for their plans you just can’t get any help if you have a question. They went from a great company to terrible trying to rob small businesses. They also change their rules on how they do taxes every year without telling you. I’d give them a 0 for being a greedy company.
Started off great creating new invoices and accepting payments. Seemingly stress free effort. Until it was time to transfer the funds to my bank account. My already verified account was flagged for verifying business type or something like this. They never truly explained the problem and KEPT MY FUN...
So I used to love Square but whatever update they did most recently and to include AI into their item libraries what used to take maybe 5 minutes now takes half an hour to 45 minutes because now you can’t get it to save the item change that you made on the text and you can sit there forever on the i...
You just lost a customer. No more percentage for you. Going back to PayPal where I don’t need need an app and can just send requests via a web link. It worked yesterday and now the latest update annoyingly keeps popping up upgrade iOS. Well you should be able to rollback to the previous version but ...
They were really pushing it with the fees, every year they go up. They are also terrible about chargeback disputes. Looking for an alternative option at the moment.
Square uses robots to communicate with customers and will 100% steal your money without explanation. Beware!
As far as the platform itself goes, 5 stars. Easy to navigate and use. Appealing to customers. Love everything about it. As far as payouts and customer service go, -3 stars. I purchased a yearly subscription after it being promoted by influencers I truly love for a long time. I’ve had nothing but ...
The equipment constantly disconnects all day and sometimes it causes issues with processing a payment. I have a small business and I can’t afford to keep buying new equipment, so I’m thinking about switching to clover because the equipment is free. I’ve been using square for 8 years and all I get fo...
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