What Users Really Think About Shopify Point of Sale (POS)

Poor customer support and slow response times.

"Customer service is a joke. Buyer beware."

"Never had a problem with Square over the last two years."

Are you kidding? It's 2026 and Shopify doesn't have a self service kiosk mode? Give me a break

We tried to ask a favor to have an option for how many years to hide the payment type and only cash payment is only can view on our employee this is just a toggle switch but still they prioritize the non-sense part that nobody can use!!!

A clothing company I sell for PT switched to the app this season. Nothing but problems.

The latest update is full of AI slop code. Who in their right mind thought it was a good idea to introduce a pop-up number pad for quantities that only lets you enter one number at a time? Sorry, I don’t have time to enter the first number of a quantity then wait to enter the second number when I ha...

Customer service is a joke. Buyer beware

The app itself has decent features but what’s frustrating is that I pay for Shopify monthly and automatic discounts work on my website but not on POS. I have to manually create secondary POS discounts and apply them myself, because BOGO style discounts are not automatically applied. I’m a new vendo...

Came to write a review after months of irritation due to the app’s worst unnecessary update— you’re unable to customize your ‘smart grid’ layout by color. Sounds minor, but when you have multiple pages of no-sku item tiles that frequently change (i.e. seasonal items), there is nothing but a screen o...

Integration was an ever lasting nightmare we lost an incredible amount of customers information. The IT “support” was incompetent at best. Constantly having hardware and software issues. Devices disconnect several times daily. They piecemeal every necessary option that you would need for example wei...