We analyzed 393 negative reviews of Optimum from the App Store. Here's what users are saying.
They took away the app remote which was the best feature, can we get it back?
They removed the ability to use the remote control for the tv in every room. My father is hard of hearing and when want to sleep I would turn off the tv from the remote in the app for his cable box. Now I have take it out of his hand or move him to find it, both will wake him up
They took away the remote feature and thus the app is now completely useless
Useless cause can only be used on home wifi network, with extreme cost of Optimum users should be able to access all channels on any device whether on home wifi or any other means of connecting to internet.
I don’t understand why the remote control was removed from the app. This wasn’t a great app to begin with and the removal of the remote makes it much worse.
Thanks for removing the only useful part of this app. I used it from time to time when my remote went missing. I wish we had other options other than optimum in my town, I’d have gotten rid of you a long time ago.
This used to include a remote control now it doesn’t anymore.
App is now useless to me without the remote control, why did you remove????
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