What Users Really Think About Joe Coffee Order Ahead

Confusing navigation and forced payment methods

"Managing a smart order is unintuitive and confusing."

"It always wants you to use the user Joe card which I don’t want to use."

Went political. Won’t be using anymore

Probably one of the worst user experiences of an app that I use ever. Apple Pay integration is kind of hit or mess and you cant configure default payments that don’t stick. it always wants you to use the user Joe card which I don’t want to use so it always gives me an error. and it’s not very easy t...

There is no return of the balance of your money loaded on the app when a location discontinues online ordering. Joe App customer service stops responding. Stay away from this app.

Used this app faithfully until they decided to push their woke agenda on everyone

How to make ordering coffee hard? Use this app, that’s how. The app is so crammed with special offers and other junk that the basic functions are obscured, unintelligible, and buried. Add money to your loyalty card .. and then what?? The app tells you nothing!! Do I use it to order online? Swipe in ...

Paid for steamed half & half with coffee but ended up getting cold cream poured in. Barista said mobile order details don’t come though. Disappointed.

Why are tips mandatory?

Tapping on options often lags, so when every tap takes a second to register, it’s easy to misclick and order things you didn’t mean to. The offer codes often don’t work. Lots of banners flash across the top of the screen that aren’t true, like “insufficient funds” when you’ve already paid. It’s a gr...