What Users Really Think About IPSY: Personalized Beauty

Subscription issues and unexpected charges

"I canceled my membership due to the fact I was still charged POST cancellation."

"I’ve canceled my membership and they have still charged me every month since."

I only had this subscription for 3 months when my package arrived unsealed with no items!!! I tried to reach out to support, but all I got was a bot. The bot of course just makes you go over your problems multiple times, because postal service says delivered. After attempting a 10 minute conversatio...

Oh Ipsy let me down big time . One they have no customer support in place really, no number to call, it’s only emails that get answered every 24 hours, so even getting to a solution (if you do) takes forever . For the last I’d say ehhh 8 months I was charged for my bag, never received it . At firs...

I have technical glitches in this app pretty much every other month and i have not once been able to find a resolution with the “customer support”. when I reach out about the app glitching and messing up my order they just tell me “well our things do sell out if you didnt buy them quick enough” hone...

I paid for both the Ipsy extra and ultimate in feburary and never got my feburary box or the discount your supposed to get if your a new user with your first order, it’s a scam, and I’m never buying from it again, thanks for stealing my money.

ipsy app sucks so freaking bad i genuinely wish it didn’t make me this upset but the past 5 months i haven’t been able to select my ipsy items because of the glitches… like what is the point to have the option to select products you want when you actually CANT

Keep charging me 17 something $ even when advertised 7$ and I cancel almost a year ago . Anyway I can make it stop

Prior to sending you items for the month, they have your fill out a “quiz” which include which typed of products you want as well as the shades or skin concerns etc. The Extra Box (full sized products) I recieved was the opposite of the quiz inputs I entered. Ex.) •Neutral Eyeshadow Pallet - I im...

The app sucks. It’s so slow and glitchy. When I try to click on anything, nothing happens and it takes forever to scroll or get to the next step.