What Users Really Think About Booksy for Customers

Frequent technical issues and crashes

"App keeps crashing after their latest update."

"They have zero customer support on the app to correct this issue."

Changed the time of my appointment without my approval and then listed me as a no show when I don’t see it.

I never gave the servicer a tip but it was reflected on my bill.

Had an appointment scheduled and the person providing service never showed up. If I cancel the appointment that was confirmed by both parties I lose out on cancellation fee and no way for me to get the money back instantly. SMH

App is great for appointments but it's feels like a scam when a day after your appointment it says you will be charged 20 dollars for a no show fee. When clearly you were there. This needs to be fixed where the costumer can check in, at the spot of the location so it can avoid this scam charging a d...

I’ve been using this app for months now and have booked 10 or so appointments and every time I show up, get my haircut, and pay the barber directly. For some reason this last time Booksy charged me a fee for the cost of the haircut even though I already paid the barber directly. The app has a tab fo...

Made an appointment, I realized it was the wrong date immediately canceled and didn’t give me my money back couple days later.

Booksy has a few design features that are clearly built to limit appointment flexibility and prevent Booksy from loosing their cut. Even when service provider and customer agree that an appointment has to be changed (in this case unexpected shop closure due to city utility work) Booksy offers no wa...

This company is terrible and should be ashamed of themselves! Once they have your credit card info they will charge you $20+ for changing even just the time of your appointment. This is basically fraud!