What Users Really Think About Big Bus Tours

Poor real-time tracking and bus availability issues.

"Live Bus Tracking doesn’t work."

"Bus never came and we never scanned out tickets."

We are writing to request a refund for our hop on hop off San Fran experience. Yesterday, my family of four took the big bus tour which explore San Francisco. We only were able to make it to one stop. There was no hop on/hop off. We boarded at 10:30 at stop 1. This is after having to wait for 30...

Bus tours are great with good information but bus tracking is not accurate and makes waiting time very long. It doesn’t show all the buses so it makes hard to plan for when to finish at an attraction to get the bus without having to wait 45min for a bus.

We just finished our walk back to our hotel. There was supposed to be a stop right outside the door but they changed the route without notice. Several people around while we waited ten minutes for a bus who could have said something but no one could be bothered. The app works great, the service is a...

This company is just terrible. The app is not accurate at all for the bus stops and the buses don’t follow the routes either. They completely skip major stops without and notice or communication. Attempting to contact their “customer service” is a waste of time and a joke. Don’t waste your time or m...

Used the app in Paris. Positives: The “locate me” button is very helpful as is the bus tracker. Opportunities: Add audio option ON THE APP to use your own headphones. Far too many portals on multiple Paris busses did not work. Add a list feature with each stop vs the clunky way of finding th...

99 degrees they dont even have windows

We had a group of students in London, we thought this would be a good option for getting around town. It was terrible! The buses are fine but the schedule is awful! We spent more time WAITING FOR BUSES than we did riding! The other bus companies had multiple buses come and go multiple times while we...

To be clear, this is in no way reflects on the Big Bus Tour service as it was fantastic in London. My gripe is with the app itself, specifically the bus tracking feature. With multiple routes overlapping each other here in London, the map is incredible hard to use and to tell which direction a certa...