We analyzed 19 negative reviews from the top 5 Volunteer Assistant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
32% of negative reviews mention this issue.
"But u reallt have to be able to delete or edit hours like if i put the wrong date on accident or wrong time im not able to fix it and it messes up my total :/"
"I can't edit events I set up for my organization. If I do it wrong I have to create another event very similar. I can't edit or delete the previous one!"
16% of negative reviews mention this issue.
"I was very excited about this app, but there is no way to export a report which makes it useless. The whole reason volunteer hours need to be tracked is to submit to organizations we are a part of or to turn in for awards."
"No export to excel option. Also, 'My Hours' tab doesn't list date, just '# days ago'."
11% of negative reviews mention this issue.
"When I share an invite to our group, it works for some people, but not all, and we can figure out why. I have tried using both the 'share' and the copy paste link methods."
"link for the organization will NOT work"
16% of negative reviews mention this issue.
"Are the developers actively monitoring this app or has it been abandoned? I've sent several emails requesting assistance with no response from anyone."
"I need help and have had no response"
11% of negative reviews mention this issue.
"When I tried to delete my account with the link it says to it bring me back to the app. I would like to delete my account please and thank you!"
"Good app, but how do I delete an organization that i made? I accidentally made one"
11% of negative reviews mention this issue.
"If one works the same hours every week, it is necessary to go in and completely repeat all information."
"Once you have entered, hours, it is necessary to get out of the app and get back in again to enter more hours."
Design and usability issues driving negative reviews.
Users struggle to enter previous volunteer hours due to confusing year selection interface
"Difficult to put in previous dates. Gets the years messed up."
Hours are displayed as '# days ago' rather than actual dates, making it hard to verify accuracy or generate reports
"No export to excel option. Also, 'My Hours' tab doesn't list date, just '# days ago'."
Users must exit and re-enter app to log additional hours, creating friction for batch entry
"Once you have entered, hours, it is necessary to get out of the app and get back in again to enter more hours."
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