We analyzed 453 negative reviews from the top 5 Trip Planner apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
55% of negative reviews mention this issue.
"The worst customer service. They are always so difficult with attitude every time I need help."
"Terrible customer service! Completely unhelpful, just read you the terms and conditions."
50% of negative reviews mention this issue.
"I couldn’t even sign in due to 'failed email verification' even though I was clearly clicking my email."
"Absolute garbage of an app! Tried logging into the app, it sends a one-time email link to open."
47% of negative reviews mention this issue.
"NEVER USE THIS APP. Bought a tour weeks ahead of my trip in 30min before the tour they said it was sold out."
"This app allows last-minute trip cancellations! Don’t use."
38% of negative reviews mention this issue.
"Charging 25% more if we book through their application. This is very disappointing."
"Prices are higher and customer service is bad."
42% of negative reviews mention this issue.
"App crashes after I select all my pictures and videos and they’re done loading."
"Horrible app. Constantly selling something that is not available at the final page."
30% of negative reviews mention this issue.
"Impossible to access your tickets. To get your tickets, you can’t just open the app."
"Tours won’t open. Purchased tours won’t link from email verification."
Design and usability issues driving negative reviews.
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