We analyzed 943 negative reviews from the top 5 Roommate Finder apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
67% of negative reviews mention this issue.
"You have to pay $12 a week just to see your messages… do yourself a favor and join literally any other app."
"You can’t even check messages without paying for a subscription."
54% of negative reviews mention this issue.
"This app is a complete scam! I have a listing posted and none of the 'interested tenants' follow back up."
"Full of spam! I downloaded the app and only received messages from bots and fake profiles."
38% of negative reviews mention this issue.
"The app crashes daily. When reported to customer service they said the app isn’t built well for iPhone."
"App hasn’t worked once since I installed it on either of my iPhone 17 and 15."
33% of negative reviews mention this issue.
"They charged me twice $29.99 without my consent."
"Beware they sell your email!!!"
27% of negative reviews mention this issue.
"There is absolutely zero support from this company."
"No customer service to help – I paid my fee, and needed help correcting the spelling of my name I waited in the chat for 2 hours and never received help."
22% of negative reviews mention this issue.
"Most of the messages are fake and clearly generated by the system."
"No Real People on App – Don’t subscribe."
Design and usability issues driving negative reviews.
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