We analyzed 59 negative reviews from the top 5 Robotics Guide apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
54% of negative reviews mention this issue.
"Downloaded the Jimu app on a brand new iPad. That’s as far as we got. The instructions will not download; keep getting 'download model error.'"
"This software is useless without the ability to register it with UBtech, and their server always reports system error."
42% of negative reviews mention this issue.
"App good but toy has so many missing pieces!!!!"
"Some pieces will just not connect for the dragon. and it’s really annoying."
37% of negative reviews mention this issue.
"I have to agree with many of the comments here related to the app and registration."
"The help section doesn't actually provide useful help like explaining the semantics of how to use the different blocks together."
34% of negative reviews mention this issue.
"Rename it crashing robots"
"The app resets/restarts every time after the mobile phone screen turns off."
30% of negative reviews mention this issue.
"Without the app you will not be able to assemble your robot."
"What is the point of having this robot being dependent on the app, which in turn is dependent on access to the manufacturers servers."
25% of negative reviews mention this issue.
"Been emailing support for 45 days. No answer yet."
"Email address for customer support comes back as delivery error and user does not exist."
Design and usability issues driving negative reviews.
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