Features Users Want Most in Restaurant Apps

Based on 1,192 real App Store reviews, here's exactly what users wish Restaurant apps would build.

5
Missing Features
5
Build Recs
75/100
Opportunity

Most-Requested Missing Features

Features users are literally asking for in their reviews, ranked by demand.

#1: Real-time delivery tracking

High Demand
"Need to see where my driver is"
"Map feature of the app does not work as expected"

#2: In-app issue resolution

High Demand
"No way to contact support"
"App has no help function"

#3: Driver communication improvement

Medium Demand
"Can't communicate directly with the driver"
"Drivers don’t follow instructions"

#4: Simplified refund process

Medium Demand
"Getting a refund is too complicated"
"Refund process is a pain"

#5: Enhanced restaurant information

Low Demand
"Not enough food descriptions or pictures"
"Menus are not detailed"

Build Recommendations

Prioritized actions based on user demand and market opportunity.

Implement a reliable real-time order tracking system

Revamp customer support with more accessible in-app options

Introduce a transparent pricing breakdown before checkout

Enhance driver training and communication tools

Simplify the refund process and make it more user-friendly

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