We analyzed 19 negative reviews from the top 5 Reptile Coach apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
63% of negative reviews mention this issue.
"Sent two pics of the same snake and it identified as two different species"
"Misidentified a straightforward picture of a Copperhead for some snake from Brazil"
21% of negative reviews mention this issue.
"When you open the app you either snap a pic or choose one, then it analyzes it (incorrectly)"
"Why is there no home screen?"
21% of negative reviews mention this issue.
"I signed up for a free trial and was charged $11 immediately"
"This app is not free, it not provides a free 3-day trial -after- you subscribe"
16% of negative reviews mention this issue.
"Trying to cancel what I know will be recurring payments. Of course there is nothing way to find out how to do so"
"Why do I have to contact the developer to cancel?"
21% of negative reviews mention this issue.
"Right out of the box, first picture is an error. I reached my daily limit"
"Kept getting error messages first time using it"
Design and usability issues driving negative reviews.
App forces immediate camera/photo selection with no way to navigate settings, history, or subscription management
"There is no menu, nothing. When you open the app you either snap a pic or choose one"
Support email links don't work, leaving users unable to cancel or get refunds
"the 'email customer service link' is not working"
Same photo produces different species identifications on repeated attempts
"Sent two pics of the same snake and it identified as two different species"
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