We analyzed 62 negative reviews from the top 5 Refrigerator Score apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
35% of negative reviews mention this issue.
"Every time I open the app it tries to load and then crashes."
"The app will take forever to load, freeze, or simply crash like their fridges."
23% of negative reviews mention this issue.
"Picked out my food. Chose my location hit submit order and it fails to submit and takes me back to the menu."
"I was going to try to order through the app but it says it's 'closed' until 7am."
16% of negative reviews mention this issue.
"I have tried on 3 separate Occasions to get an SMS code to my phone so I can log in. Each time it has been unsuccessful."
"Requested the code multiple times over last two weeks, still haven't received the code and you can't use the app without one."
13% of negative reviews mention this issue.
"I signed up for the app and ordered the food. None of the codes worked in their fridges so I basically threw away my money."
"I ordered and I could not pick up my sandwich. The codes didn't work and the app says it was picked up."
10% of negative reviews mention this issue.
"I don't have CC on me and they advertise this app on their vending machine. So I thought ok I'll just download the app and pay thru the app…. NOPE. NO wireless pay NO cash pay NO mobile pay"
"This is pretty much useless since you can no longer buy or reserve food in app and they don't even take Apple Pay!"
8% of negative reviews mention this issue.
"I had an issue last week where I was unable to get my food from the machine due to the location of the machine at the airport. I called, left messages, text 2 times and sent and email and still no response after a week."
"I've contacted support over a week ago and no response, I'm not seeing temperatures and I'm getting false readings with constant emails."
Design and usability issues driving negative reviews.
On iPhone, the on-screen keyboard blocks UI elements preventing users from completing account creation
"I'm an existing customer and when I enter my phone number, there isn't a way to in minimize the keyboard so you can press the sign in button (iPhone 7, IOS 12.0.1)."
Users cannot activate the 'Create My Account' button despite filling out required fields
"What the EFF is wrong with this app? I can't get past the very first page because the 'create my account' button is grayed out no matter how I fill out the boxes."
Core functionality to find nearby fridges is non-functional
"Map will not load, so fridge locations will not load, so menus can not be viewed and food can not be reserved. Absolutely zero function."
Users must delete and re-download the app frequently as a workaround for crashes
"The app always have problems, you order the food today and tomorrow it won't be working, it tries to load the refrigerator and it doesn't, then it freezes. So you have to delete the app and download it again in order to get it working again."
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