Why Users Are Leaving Top Puppetry Companion Apps

HeroQuest - Companion App

Critical save/load bugs causing lost progress and missing game elements; iPad incompatibility with crashes on specific models; no landscape mode

"This works well for solo play, but there is an annoying bug where if you Save and Exit, when the game reloads the monsters and furniture are missing and you get hard stuck"

"I updated to the latest version and still doesn't work on IPad Air, developer sent me a note saying it was tested on all IPads , obviously not, it crashes at the loading screen"

Passpartout 2: The Lost Artist

Payment system completely broken (can't complete purchase, numbers disappear, parental lock bugs); unclear demo vs. paid game distinction causing user frustration

"when you attempt to buy the full version it doesn't let you press 'done' after putting your security password in"

"When I try to purchase the math and words disappear. I cannot figure out which blank block match which picture"

Puppet Pals 2

App crashes when saving work, causing complete loss of student projects; removal of previously free features (characters, custom photos) locked behind paywall

"when we try to save our 'show', the app closes and doesn't save our work. We've tried it on multiple iPads and have the same results on all of them"

"you can't actually do anything without paying. You only get a few characters and can't even use your own pictures anymore without paying"

Users feel $5-10 is acceptable but expect more content and longer gameplay for that price. Main frustration is paying for apps that crash or have limited content ('twice as much as v1' but 'very limited selection'). Payment process bugs directly block conversions.

Users show clear willingness to pay $5-10 for quality companion/creative apps ('I will definitely buy the $5.00 version' if crashes fixed, '$7' paid but expected longer gameplay). Young users mention saving up from chores ($10 = 'a lot of cleaning'), indicating price sensitivity but commitment.