We analyzed 1,092 negative reviews to understand why users abandon the most popular Project Management apps — and what they want instead.
Specific, exploitable gaps in the top Project Management apps on the App Store.
Excessive focus on AI, removing traditional features
"Ruined by AI. What was a simple one stop for all your basic office needs is now a glorified AI chat bot."
"Used to be good not anymore. Used to love using this app now everything I loved about it is gone."
Confusing navigation and poor integration on mobile
"Confusing for me. It’s a little confusing to me but it’s my fault."
"Needs more web parity. Nice interface, I almost like it more than the website, BUT I can’t figure out how to do half the things on the app."
Lacks search functionality and task sharing
"Need search functionality to be viable."
"Can’t share tasks or date/comment subtasks."
Limited functionality on mobile compared to desktop
"Smartsheet is great, but the iOS app is terribly limited."
"Not up to par with web-based version."
App crashes and lacks essential updates
"App crashes immediately upon opening."
"Crashes constantly and freezes phone."
32% of reviews mention complaints about high pricing and lack of transparency, with users frustrated about subscription models that don't cater to individual or small business needs.
Users express willingness to pay for apps with better search and integration features, or a one-time purchase option instead of subscriptions.
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