We analyzed 33 negative reviews from the top 5 Plastic Free Assistant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
27% of negative reviews mention this issue.
"This is NOT the official Sesame AI app that is widely known. It is a cash grab. A blatant trademark violation."
"This is not the sesame AI company, very misleading."
24% of negative reviews mention this issue.
"it gives you 2 seconds of free usage. yes you read that right. 2 seconds. then it wants you to subscribe."
"So i downloaded the app. It already asked me to give a rate once i opened it twice without even using the app ever. Literally the first call ever gave me 2 free seconds."
30% of negative reviews mention this issue.
"I've tried several times to complete a call but it keeps dropping/disconnecting/loading whatever you define it but not able to hold a complete conversation."
"After 30 seconds the service always stops responding. Even though it says it is functioning correctly."
21% of negative reviews mention this issue.
"While I was talking to the app, I could not hear the voice. Of course, I checked the normal stuff and permissions, but the problem continued."
"I was really excited to use it, but I only lost money, the first time it worked and then it just freezes, it can't be heard and it doesn't work"
18% of negative reviews mention this issue.
"DO NOT DOWNLOAD THIS APP!! You're prompted to subscribe to use this app with a 7 days trial period. Your card will be charged that same day. YOU WILL NOT BE REFUNDED FOR THAT CHARGE."
"This app mimics Sesame's app (Miles & Maya) and also claims it is ChatGPT. They took $25 non-refundable dollars and only gives you less than 5 minutes to chat."
15% of negative reviews mention this issue.
"The only problem is it doesn't have any updated information. The last update was done January in 2022 and the AI does"
"Says Joe Biden is still president."
Design and usability issues driving negative reviews.
App aggressively requests ratings before users can even evaluate functionality
"So i downloaded the app. It already asked me to give a rate once i opened it twice without even using the app ever. Literally the first call ever gave me 2 free seconds."
App advertises conversational AI but only offers photo description functionality
"I used Miles on the website but this is not miles and the onot choice I had was to upload a photo to talk about which is really just getting a verbalized description of the photo."
Users report empty settings menus with no configuration options
"In settings nothing is available but policy delete data and o"
Excessive advertising makes the app unusable despite paid subscriptions
"Pop up ads are so bad its unusable. customer service reps are not well trained."
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