We analyzed 1,140 negative reviews from the top 5 Payroll apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
67% of negative reviews mention this issue.
"This app is the slowest clock in I’ve ever used and it messes up all the time."
"It takes forever to load my paystubs. This has been happening for months."
45% of negative reviews mention this issue.
"Clocked in yesterday and tried to clock out when I was done working, but it wouldn’t clock me out."
"I clocked in at 7:05, took a break from 11:00-11:30, and left at 3:15. The app won’t let me say my lunch started at 11:00."
55% of negative reviews mention this issue.
"Customer service is horrible, they hang up on me."
"Support was not able to help me and they did not seem knowledgeable enough to remedy the issue."
38% of negative reviews mention this issue.
"The update has made it incredibly hard to update lunches when we miss clocking out on time."
"Forced to upgrade to the latest app which forces you to buy a new phone."
42% of negative reviews mention this issue.
"The app is not user friendly, it’s difficult to navigate."
"Hard to make entries, very confusing setup."
31% of negative reviews mention this issue.
"Can’t get to the pay stubs and even download it again."
"I can’t see my paystubs or paychecks, in fact, it says unable to retrieve data on everything."
Design and usability issues driving negative reviews.
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