Features Users Want Most in Fuel Cost Board Apps

"Needs to have a phone number to call"

"And you can find a phone number on the app to call customer support or at least not befor"

"I have a fleet account with Wed with several cards. My login doesn't work for the app and they required biometric/ID verification just to use the app?! Nope. I already have an account that works to pay my Wex bill every month."

"Piece of junk. Ask for my ID and Facial Biometrics，then cannot past phone number."

"I prepaid 400dls and got my self a code, and it turns out this gas station (TA) doesn't even support"

"Please make sure before get a code , otherwise your fund will be blockyfor 3-4 days.i am deleting this app."

"I called customer service, but they couldn't find my account."

"They simply canceled my account, I can't contact them and they don't resolve the issue."

Build simple authentication with email/password only - no biometrics required

45% of complaints relate to account creation failures, with biometric verification being a major blocker. Truckers need quick access at fuel stops, not security theater.

Real-time station compatibility verification before payment authorization

Users lose hundreds of dollars and wait days for refunds when prepaying at incompatible stations. A simple API check before charging would eliminate this critical pain point.

In-app phone support with click-to-call and guaranteed response time

27% of complaints mention inadequate support, with users unable to even find a phone number. Truckers stranded at pumps need immediate human help, not email tickets.

Persistent session management during fuel code generation

Users are forced to re-login mid-purchase at the pump. Implement token-based sessions that survive the code generation flow to eliminate this workflow-breaking friction.

Instant refund processing or pre-authorization holds (not captures) for incompatible stations

3-4 day fund holds destroy user trust and cash flow. Use auth-only transactions that release immediately on failure, or maintain sufficient balance to issue instant refunds.