Features Users Want Most in Telehealth Apps
Based on 787 real App Store reviews, here's exactly what users wish Telehealth apps would build.
Most-Requested Missing Features
Features users are literally asking for in their reviews, ranked by demand.
#1: Reliable appointment reminders
High Demand
"'No way to double check when my appointments are.'"
"'I never get the confirmation text/email to confirm my appointment.'"
#2: In-app messaging with doctors
High Demand
"'There’s no way to contact the provider after your visit.'"
"'Can't message the doctor for follow-up questions.'"
#3: Integrated payment and billing transparency
High Demand
"'Would be great if they had a clear billing breakdown.'"
"'Charged twice with no explanation.'"
#4: Consistent and reliable video call quality
Medium Demand
"'The video calls are always glitchy.'"
"'Can’t get audio to work during video calls.'"
#5: Apple Health integration
Medium Demand
"'It would be nice for Teladoc to share data and other readings with Apple Health.'"
"'This app doesn’t sync with Apple Health.'"
Build Recommendations
Prioritized actions based on user demand and market opportunity.
Implement a robust, user-friendly interface with clear navigation. Focus on reducing the steps needed for appointment booking and follow-up.
Develop an integrated billing system with transparent pricing breakdowns and alert users to charges before they occur.
Enhance video call stability and quality, possibly integrating a pre-call test feature to ensure technical readiness.
Include a messaging feature for post-appointment follow-ups, allowing users to contact their providers for clarifications.
Offer comprehensive onboarding tutorials to help users navigate the app and understand its features.
Get the Complete Playbook
The full Telehealth report includes top complaints, UX pain points, pricing intelligence, and detailed competitor weaknesses.
View Full Report — $9.99
30-day money-back guarantee
More Feature Research