We analyzed 19 negative reviews from the top 5 Coffee Roasting Coach apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
42% of negative reviews mention this issue.
"I can't access my Bean Box subscription on the app"
"I don't understand what the app is for if you cannot see any of your account or subscription details? Can't make changes, can't see what's coming?"
37% of negative reviews mention this issue.
"Cannot see past orders with the app or see any notifications or messages"
"there is no way to check the status of your orders"
21% of negative reviews mention this issue.
"You would think that an app specifically for people trying to order coffee would have handy features like a search bar? How about a menu tab to se"
"doesn't allow multiple filters, etc."
16% of negative reviews mention this issue.
"I'm unable to even open the app. I've tried restarting my phone and deleting & redownloading the app, and nothing seems to help"
"The app always shows an error upon opening"
16% of negative reviews mention this issue.
"I'd like to be able to change from whole bean to ground when I'm ordering and there's no option to do that"
"App doesn't let you change coffee selection from whole beans to ground"
11% of negative reviews mention this issue.
"It also won't let me add coupons I have received from you"
"the APP's ability to apply earned credit did not work"
Design and usability issues driving negative reviews.
Users must constantly switch to website for basic account management, defeating the purpose of having a mobile app
"I have to do everything on the website instead"
Users cannot find products or navigate the app effectively without basic organization like menus and categories
"How about a menu tab to se"
Users don't understand what the app is for when it lacks basic functionality that should be mobile-first
"I don't understand what the app is for if you cannot see any of your account or subscription details?"
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