What Users Really Think About Viator Tours & Attractions

Frequent cancellations and poor customer service.

"NEVER USE THIS APP. Bought a tour weeks ahead of my trip in 30min before the tour they said it was sold out."

"Customer support is a joke. Everything is great until you need them."

It did not let me reserve it paying later. However, paying now was done right away.

When I purchased my tickets, the seating chart provided indicated that the seats were located near the front of the stage. However, upon arrival, I discovered that the seats were actually in the worst viewing area which did not match the initial description for 0 at the Bellagio Furthermore, there ...

While I was in Cancun, I was trying to enjoy some of the activities and a lot of them are taking advantage of innocent tourists, I’ve been scammed with more than $200 , when booking any of the activities be aware that in some point you’re gonna be paying a lot more money for this activity

I’ve recently booked a tour that “glitched” according to the customer service rep I spoke to on the phone. It said there was 3 spots available and on their back end system it was fully booked, so it auto booked me for the next day. No confirmation, no security measures in place to assure me the chan...

Such nonsensical information needed to book. Sign in was absurd. Have been a member for years and this was beyond irritating

They are always so difficult with attitude every time I need help. I’m going to start using competitors or go direct local it’s not worth it

If you don’t have the app don’t buy the ticket from here. I bought a ticket from the online web site and when they send me the ticket by email they send me a link to Get to the app. When I went to the app it didn’t show the ticket. So I cancel and to Tell them and they have back and forth said that...

When trying to find tours out of a certain area, I was shown things half way across the planet. I could not select a single person price, and they hugely over price their tours presented here. Very disappointing. I’m sure they are making a lot of money tho.