What Users Really Think About ShopGoodwill

Predatory shipping costs combined with terrible customer service creates zero trust or recourse when issues arise

"Worst customer service, hugely scalping customers on shipping and otherwise, and no recourse because they got you by the balls"

"They are blatant enough to show that a 2 lb item is being shipped at a 7 lb price"

Everything was very expensive, and the shipping too. Why is everything so expensive if it's all a donation?

SCAM. They never have the flaws in pictures or list the flaws, the way the pictures are taken makes it look perfect condition, they sold me a knock off coach bag that was falling apart listed as authentic coach with no flaws show . got duped twice no help from customer service not happening again. L...

This review is not necessarily for the app but Goodwill in general they get worse everyday, misleading descriptions, wrong descriptions, outrageous handling charges from certain locations (they know who they are) constantly receiving broken items because of poor packaging or lack there of. They are ...

It’s gotta be one of the worst apps I’ve ever dealt with in auctions. It always freezes and it never lets you bid when you try to win an item. Horrible just horrible.

I also wish the font could be magnified

The new update has a loading problem, where you can’t see all the photos from your search! How can you shop without the photos?

I’ve noticed many times on a variety of connections to the internet, wired, WiFi, cellular - that when an item’s auction time approaches, it is painfully slow getting into the item and the refresh rate is abysmal. I’ve lost several wins because of this poor performance. And I just lost another item ...

I hate to say this by far the worst application I’ve used throughout in the last min your app keep crashing. It won’t submit the bid. What is the point helping the community with greedy overpriced items think it’s worth more.