We analyzed 23 negative reviews of Shoe Palace from the App Store. Here's what users are saying.
This company needs to go out of business. Why sell shoes online if you don’t have them in stock. Making customers wait over 20 days for shoes that come poorly packaged. This experience has been terrible and I will never shop with you again not even in store.
Shoe Palace is the most terrible shoe retailer that I have encountered and I will NEVER spend another dime in this place. Call the customer service line and you’re left on hold for over a hour to speak to someone, they take your money for orders that they don’t ship out and then charges you $15 can...
Inventory is always incorrect, they never update it, you order something wait weeks and receive random email stating such and such is now out of stock. Update the app!!!! Remove items no longer in stock! Happens waayyy to often
i ordered a sprayground backpack and it told me that the package was lost so i called customer service and 10 minutes went and nobody answered, i called for two weeks and still nothing, i tried to call fedex but they only told to call the store i ordered the product. Customer service is trash, i tex...
This place is seriously a scam!
Customer service for these people is nonexistent, spoke with the rudest most unsympathetic customer service rep that I have ever come across CSR number 80 here for this company. Ordered some shoes they sent me a completely wrong order. They packaged it up in a plastic bag. The box I received was com...
Wouldn’t take Apple Pay, Venmo or PayPal. Finally took my CC after an hour of trying to buy 1 hat only for them to randomly cancel my order the next day and ignore the email I sent asking for an explanation. Maybe they didn’t want to honor the deal (hat was on sale) in which case, just update the we...
(Zero star rating) Ordered pair of nike dunks in the beginning of December. Package got lost by fedex and shoe palace wont help at all. They wont return my eamils, I’ve sent multiple no response. I basically got robbed beware buyers. Stick to stock x. Wont be using this app again
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