What Users Really Think About On/Go

Easy overall but camera unable to focus to complete the last step of taking the result photo

Excuse to buy their products could not use

Accepted my photo of my id; two hours later says it wasn’t accepted. And, requires you to enter meds already taking to request treatment. Can’t enter more than 4 medications; the “add medication button” stops working. Also, entries disappear under keyboard and this means you can’t see when your ph...

Wrong password, reset password, again not able to log in, user ID wrong this time. Bottom line after several attempts wasn’t able to log in, something wrong with this app.

The ease of using app test super easy. The drawback was the customer service chat is not 24/7 as indicated and the email I received said I would hear back in 2 hours. I took my test at 4:35 central time but the company runs on East coast time. NO response on a positive test was given until next morn...

I TESTED POSITIVE MY SYMPTOMS ARE GETTING WORSE AND WORSE AND THEY ARE DENYING ME THE FREE TREATMENT SAYING I TOOK OTHER MEDICATION AS THE REASON WHICH IS FALSE I AM GOING TO SUE SUE SUE!!!!!

Every time I use the app, it asks me if I wish to set up Face ID. I say yes and every time I use it subsequently, Face ID isn’t working. Some people here are out of their depth.

As of today, the app seems broken with an endless update indicating “your app is about to get better”. After sitting in this screen for 5 minutes, I tried reinstalling it and it’s stuck in the same place.