What Users Really Think About MySejahtera

Catastrophic technical execution despite government mandate - broken registration, data loss, crashes, non-functional helpdesk, and no offline mode create complete user frustration

"Whoever developed this app should be sacked. Made over teh tarik session."

"Typical Malaysia's product. Seriously how long do you guys want to stay this way? Start improving and less corruption."

Tidak ada perbedaan membuat temujanji (appointment) dan walk in. Semuanya dibarisan yang sama menerima Nombor giliran dan menunggu. Appointment hari Ahad dibuka walaupun tutup facility.

I had to complete 5 captchas just during registration. Now that covid restrictions are gone, the requirement for tourists to have to download and register in this buggy app needs to go away. Waste of time.

I’m sure it’s great if you are local but the government requires tourists to use it - it’s near impossible to get it to work. It has a ton of bugs and entire sections are not in english. Impossible.

Terrible app, such a waste of time.

It’s so bad , there is a monthly form to submit and every time I cannot submit it. I will need to delete and redownload it . Very bad service

I spent an hour filling out different forms on this app, only to press a button and see an error or nothing happen… and this is an entry requirement for visiting Malaysia

So it’s mandatory to use and app that is broken? I click anywhere and nothing happens. Keeps asking me the same questions over and over. Gives me and error message saying “invalid employer id” Very frustrated with this app as a foreigner who is moving to Malaysia to be with my wife.

Base on the fully vaccinated qualification info, I qualified but my status came back not vaccinated. Can’t get help, it’s all auto generated email. How can traveler from other country feel comfortable using the app? Update- tried updating through the helpdesk. Initial ‘not vaccinated’ now ‘partiall...