What Users Really Think About Mercari: Buying & Selling App

No protection against inactive sellers and unhelpful support system that takes too long to respond

"they do not filter sellers correctly so you will get inactive sellers and it's up to you to find out if they are active or not. Mercari does very little to protect you from inactive sellers"

"Mercari health center and support system needs a lot of work their employees don't know what they're doing. They take super long to review help request."

Seller beware! Whenever a package is damaged in shipping Mercari always denies claim. They will use any excuse they can think of to deem you ineligible such as insufficient packaging, no drop off receipt, package too large etc. How would they know how secure you packaged your item? I had a box rippe...

My sale was almost ruined bcus Mercari removed my posting due to inauthenticity in error. This was after I paid to have it authenticated. This was so infuriating. They did not offer compensation (via sale fee) just an apology!

If you’re going to use Mercari as a seller, take photos and evidence of every item you ship out. They will charge 5x the price of shipping for “incorrect” weight or size of boxes EVEN if you provide them with the receipts from the mailing carriers with weight and sizes. Used to really love Mercari h...

TAKES ADVANTAGE OF ITS USERS! Mercari has ZERO customer service. They keep your money for so long it should be illegal. A former insider will tell you that they take too large of a percentage of your profit and hold onto your money for too long, even though it has been verified. The shipping system ...

Mercari’s current framework is not customer-focused. The requirement to report issues on such a short, inflexible timeline makes it a high-risk platform for buyers. Unlike competitors that offer robust protection for damaged goods, this service allows defective sales to stand based on technicalities...

The customer service is here to serve the sellers over the buyers. My seller told me they would not accept my bidding price, so I found the item else where. Later the seller ended up accepting my bid without notice. I was left with two of the Sam item but there was no way to cancel the order or get ...

Great app and great features I really would like a dark mode interface the white is too bright. With dark mode it would be 5 stars.

just so every one is aware mercari took their seller fee back… they bought your download with 6 months limited no seller fees Ive never seen a selling app coddle its customers so hard and tell its sellers to eat dirt.