What Users Really Think About Empower®

Frequent login issues and poor customer support

"Can't log in to the app"

"Customer support doesn't respond"

The app used to be good but in recent weeks or months the app and website have made it impossible to login. Error message looped to resetting password with no effect, and no help from customer service after taking with four different agents. We migrated to Empower after Mint’s demise. Empower was ne...

The app only allows me to access my old personal capital dashboard (which I still love - please dont change it). But I cant even see my actual empower 401k. Website just directs me to the app going in a circle. Only way to access is through desktop.

The app just keeps sending me in circles when I add an account and then try to transfer funds.

Over the past few months any linkage using Yodlee will no longer link. It’s multiple different financial sites that won’t link.

I had an issue with a loan that is supposedly pending approval from my employer. I called three different times to confirm they received my documents, and each time they said they hadn’t. I confirmed that I’d sent them and got the email that the document was received and was just wondering if everyt...

They will call and call and then it will take them a month to delete your account.

App is way to slow to load. Transfer of existing money to self-directed brokerage account is very difficult to track down; I think it's impossible in the app. Simple customer service contact info is also not easy to find in the app. App is slow and clunky compared to other more popular brokers I ...

I’ve been using empower for years, back when it started as personal capital, and was always a fan and recommended to friends. Over the last year, logging in has become so glitchy that 85% of the time I try to log in either using the app or web browser, it just doesn’t work at all. For example, rig...