We analyzed 109 negative reviews of Cultural Care - Host Family from the App Store. Here's what users are saying.
Complete platform failure with untested app launch that destroyed core matching functionality, lost user data, and eliminated critical search features
"What a rookie mistake for the biggest au pair agency in the country to completely delete a functional website in order to hope that a new app would function properly."
"They never should have gotten rid of the website. The app is pretty horrible. Majority of the pictures and videos don't load."
I miss the old website experience. It should be easy to hide profiles you are not interested in or those who were not interested in you. Would also prefer ability to search for specific ages vs bigger ranges. Also, making video calls from the app is terrible. You have to constantly tap the screen so...
The App has been improved since the initial debacle at launch, such as the ability to hide au pair candidates. However basic functionality wasn’t well thought out from the beginning. For example, the fact that chats are not tied tightly to the candidate’s profile, like every other social app, is ...
We had an unfortunate experience of separating with the Au Pair less than 2 months into the program. We decided not to bring another au pair to avoid having children adjust to another caretaker. The deposit paid is non refundable however which means we’ve overpaid substantially for the short period ...
The new app sets restrictions on when returning host families can start interviewing au pairs… But the same restrictions don’t apply to new families in the program? This transition to the new app has been incredibly frustrating.
The app is better than it was at launch, but it still takes 10x longer to find just one good candidate via Cultural Care versus other agencies. Just some examples: • Profiles of au pairs who disconnected from me still appear in searches, and the app doesn’t display our past chat history, making it...
There’s very little info provided in each profile compared to the information that other agencies provide. Childcare experience is often a one-lines that’s pretty vague.
Feels like a bunch of high schoolers developed this app
The most recent update doesn’t let you exit after watching a video so you have to exit the entire app
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