What Users Really Think About Cultural Care - Au Pair

Au pairs stranded without ability to match with families for 6+ weeks due to technical failures, receiving poor support despite paying high program fees

"I've been trying to find a family for 6 WEEKS and have yet to connect to any families because of the app"

"You guys REALLY need to help out au pairs in country. There is so much help needed and we paid a lot for this program and get the support we actually need."

molto chiara ed utile ma vi prego rimettete la possibilità di vedere le schedule, si evita di perdere tempo

This app is just not very well built. Good interface, but very buggy. Videos won’t play. Or they will play and you’ll have to close out the app to go back to the profile.

We are three time host parents. First Au Pair ran off with a cousin after 4 months. Second Au Piar rematched halfway in due to her not perusing her own drivers license and not qualifying to drive with our car insurance. Third Au Pair left after two months because America isn’t for her and she didn’t...

I prefer the 20+ year old website than this app. Pretty astonishing that the most obvious things were missed. For example, you can’t see what was said in archived chats nor do they show candidates with disconnected chats. They keep showing the same au pairs in search but you have to cross referen...

There are many things that are difficult or not user friendly like adding notes, removing profiles, touch points Not sure research was conducted between old system and new proposal as far as user experience and I can tell you people who use it regularly hate it Do some user research on interaction...

It’s very Easy to use.

the worst company ever !!!

The app launch was catastrophic. I was in extension/rematch at the time and my profile got completely messed up with missing pictures and texts. After I found a family I couldn’t match with them in the app and it took weeks to fix that. Because of that I didn’t even know if I was legal in the US, bu...