What Users Really Think About Bounce: Luggage Storage Nearby

Issues with refund and unreliable service

"Refund was going to be $5 in Credits rather than refunding my card"

"Store closed, refund not processed"

Update: after many weeks bounced got back to me with an apology. I was expecting a refund. Oh well. I was booked at a bounce location in Midtown Manhattan. I paid before I got there as per the app. When I got there, the store had moved. There was no way to get a refund. There was no one to contact...

I’ve used Bounce a few times and it’s very convenient. I booked a booking today but then a few minutes later decided to cancel as check in was not too far off. The refund was going to be $5 in Credits rather than refunding my card the $15 I paid. INSANE behavior for a service like this. I will not b...

Store my luggage at one of their locations, got money stolen. They claim they have baggage protection policy… and it’s totally garbage. Basically if you don’t file a police report at the time, you will get nothing. Needed proof that it was stolen…. So if the place had no video footage of them going ...

I left my luggage at one of their locations they open my bag and stole my laptop. Then they told me I was lying. Even after submitting a police report. Don’t use

Told me a store but do not drop address. Ended up at the wrong location, and support took 30min to respond and help

Booked a location that did not exist. I was dropped off with my family and luggage in the middle of CDMX with all our luggage and no place to store it. Terrible experience. You need to QC your locations on your provided map.

If you want to feel TRAPPED, with NO CUSTOMER SUPPORT OF ANY KIND when you need it most, then sign up for BOUNCE We had an international flight to catch in Lisbon and spent nearly 45 minutes trying to get this app to work!! No emergency contact PHONE numbers on the storage boxes, just a QR Cod...

Can’t see the drop point location before paying, after paying can’t refund at all, don’t download