We analyzed 254 negative reviews of avianca from the App Store. Here's what users are saying.
Frequent crashes and poor user interface
"App doesn’t work, everytime I open it, it closes"
"Navigation is confusing and not intuitive"
1. You can’t add/save traveler information. You need to add all the information every time. 2. If you use the app to book a flight, pay, complete, it disappears from the app. The app can’t find it. You might not even get a confirmation email, like me. You now have to memorize what your departure tim...
When I go to adjust my booking it only spins. After adding luggage, it doesn’t go to ‘pay’… FRUSTRATING
Booking and checking takes longer than any other travel app
This is the most frustrating airline app I’ve ever used. Realistically it’s not that horrible, but at the same time it was a lot harder to view necessary information than it should’ve been. I ended up just looking up my flight number on Google because the info was updated more frequently there than ...
The app (and website) shows my flight as confirmed, check in in 2 days, but trying to “manage booking” or seeing details got me a “reservation unconfirmed” error, call center.. and clicking to call show “page doesn’t exist”. Chatting take me to WhatsApp, a really bad BOT that’s not able to answer ve...
Avianca app is broken and is not loading
Glitching and it’s stuck forcing you to make review
The app says that it cannot open because I have a Jailbroken app. Which I don’t. The avianca app has always been clumsy but now it does not even open.
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