An honest comparison based on real user reviews. Both are popular Marketplace apps — but which one do users complain about less?
Terrible seller support and unfair dispute handling that allows buyers to abuse return system
"the support team SUCKS for the sellers. I've messaged the support team FIVE different times about an issue and have been completely ignored 3 out of"
"I used to love this app, but the way disputes are handled is completely unacceptable. I received a final decision in my favor after a full review with photos and listing details. A day later the buyer opened another 'Item as not described' case"
No protection against inactive sellers and unhelpful support system that takes too long to respond
"they do not filter sellers correctly so you will get inactive sellers and it's up to you to find out if they are active or not. Mercari does very little to protect you from inactive sellers"
"Mercari health center and support system needs a lot of work their employees don't know what they're doing. They take super long to review help request."
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