Inconsistent/missed pickup schedules (High severity, 46% frequency)
"This is the third time on a Saturday that the trash has not been picked up. I had the van out there by 630 am. And it still has not been collected"
Opportunity Score: 42/100 | 13 reviews analyzed
Frontier Waste's app fails to deliver core functionality users expect: bill payment, bulk pickup scheduling, and reliable notifications. The app essentially redirects to a webpage, rendering it useless beyond lookup functionality that frequently errors. The real pain is operational—inconsistent pickup schedules, missed collections, and poor communication create significant user frustration.
"This is the third time on a Saturday that the trash has not been picked up. I had the van out there by 630 am. And it still has not been collected"
"You can't even pay your bill of schedule bulk pickups on this app. It redirects you to a webpage, so what is the point?"
"At first I had no issues with this app, now I do not get notifications and it will not locate my address or others around me. I have report the glitch many times and only once did I get a response but no follow up."
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