Unauthorized billing and fraudulent charges (High severity, 44% frequency)
"I don't have my devices anymore but being renewed and rebilled for them."
Opportunity Score: 78/100 | 9 reviews analyzed
Automile's Fleet Management solution faces severe trust and billing issues, with customers reporting unauthorized charges, deceptive billing practices, and inadequate customer support. The combination of billing fraud allegations, poor technical support, and limited app functionality creates a significant opportunity for a transparent, user-friendly competitor with reliable customer service.
"I don't have my devices anymore but being renewed and rebilled for them."
"Get getting a round around from the support. Never got any help. Worst customer service ever."
"The app has no way of managing your devices or billing. Very deceptive practice."
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