Based on 801 real App Store reviews, here's exactly what users wish Travel Guide apps would build.
Features users are literally asking for in their reviews, ranked by demand.
"Live Bus Tracking doesn’t work. The only reason I downloaded the app was for this feature."
"App says live tracking of bus BUT that was not a real thing."
"Zero human customer support. Right now Google 'how to talk to a person at TripAdvisor' and you’ll find out there is no number to call or live chat to use."
"Very very poor customer service. Outrageous cost for 1.5 hour walking tour, $69 per person!!!"
"Fine print fees. I showed up to my sunset cruise after paying my fees and when I did, they told me that TripAdvisor does not include the 'fuel' fees."
"Hidden fees. The total entry fee for the very same tickets if bought individually were less than $50."
"Usually good. But if you get an internet ticket, then don’t have wifi at the site, you’re out of luck and money."
"Couldn’t load my bookings on the app, even after calling Viator for help."
"Not great for detailed planning. It's great to look up individual things and read about them and save them as something you wanna see, but it used to allow you to Plan your trip day by day very easily."
"Not intuitive in San Francisco. The app is not particularly intuitive."
Prioritized actions based on user demand and market opportunity.
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