Features Users Want Most in Scheduling Apps

Based on 1,058 real App Store reviews, here's exactly what users wish Scheduling apps would build.

5
Missing Features
5
Build Recs
78/100
Opportunity

Most-Requested Missing Features

Features users are literally asking for in their reviews, ranked by demand.

#1: Automated customer support chat

High Demand
"Trying to reach out, but then it asks you to upload documents…MAN IM JUST TRYING TO REACH YOU BY EMAIL AND TELL YOU MY PROBLEM."
"I need a refund. I was charged a cancellation fee even though the barbershop had an emergency."

#2: Multiple service booking in one appointment

High Demand
"It should have the feature to book multiple services in one appointment instead of tedious add on feature."
"I have to book them individually which drives me crazy."

#3: Customizable notifications for users

Medium Demand
"I should have the option to pick and choose what type of notifications I get."
"I keep getting notifications from barber accounts I no longer favorite."

#4: Flexible pricing and trial periods

Medium Demand
"It’s advertised as a free scheduling app. It’s not at all."
"I would have bought top of line if you did; as it was something I definitely need!"

#5: Direct integration with popular calendars

Low Demand
"I can’t input any information into the web design, it’s absolutely useless."
"This app has tremendously significant issues syncing with a Google Calendar."

Build Recommendations

Prioritized actions based on user demand and market opportunity.

Develop an AI-driven support chat to handle common queries and issues.

Introduce a feature to allow booking of multiple services in a single appointment.

Roll out a customizable notification system allowing users to opt in or out of different types of notifications.

Offer a transparent, tiered pricing model with clear value additions at each level.

Ensure seamless integration with major calendar apps like Google Calendar and iCal.

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