Why Users Are Leaving Top Scheduling Apps

Booksy for Customers

Frequent technical issues and crashes

"App keeps crashing after their latest update."

"They have zero customer support on the app to correct this issue."

Acuity Scheduling

Forced logouts and authentication issues

"I’ve been using this app for 3 years and it CONSISTENTLY logs me out."

"Every time I log on it shuts me out."

Square Appointments: Scheduler

Complex and confusing interface

"It’s very glitchy when scrolling and always takes a long time to load."

"I cannot for the life of me schedule or block time from my phone."

Calendly Mobile

Lack of direct integration with other calendars

"This app has tremendously significant issues syncing with a Google Calendar."

"I cannot seem to easily cancel or reschedule appointments from the calendar at all."

Goldie: Appointment Scheduler

Frequent synchronization issues and data loss

"I have had so many double bookings due to the system allowing clients to book over my set personal events."

"I updated my app and lost all access to my schedule and clients."

43% of users feel the pricing is opaque and leads to unexpected expenses. Many express dissatisfaction with features that were once free now being paid.

Users mention willingness to pay up to $10 per month if all basic features are included, but are frustrated by incremental charges.