We analyzed 1,192 negative reviews to understand why users abandon the most popular Restaurant apps — and what they want instead.
Specific, exploitable gaps in the top Restaurant apps on the App Store.
High delivery fees and unreliable service
"Their fees are ridiculous"
"Food is always late or doesn't arrive"
Poor customer service and support
"Terrible customer service"
"No way to contact support when you need it"
Unreliable delivery times and high costs
"Delivery always late and food is cold"
"Prices are insane"
App usability issues and lack of support
"App is hard to use"
"No customer service"
42% of reviews mention high fees and perceived overpricing as major concerns. Users feel overcharged for services and often compare costs unfavorably to in-store prices.
Users frequently mention they are willing to pay reasonable fees but not the excessive charges currently applied. They expect transparency in pricing and value for money.
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