Why Users Are Leaving Top Remote Work Log Apps

Remote Desktop - RDP Lite

Cannot connect outside local network without complex port forwarding setup, lacks Network Level Authentication support, paywalls basic mouse functions (right-click/drag), crashes after iOS updates, 2-minute session timeout in free version

"I loved this app till I couldn't connect thru 3G when I really needed to, I'm only able to connect when I'm on the same network as my computer"

"The average person knows nothing about setting ports in routers. I did find another App that does the same as this one and worked like a charm the first time."

Work Log -Time sheet-

Deceptive pricing model - advertises as free but locks users out after weeks of use, forcing unexpected $4.99 payment with unclear terms (monthly vs one-time unclear)

"After using it for a few weeks it locks up unless you pay $4.99. It doesn't say if the $4.99 is monthly or forever. I don't like that it says free and then forces you to pay with no explaining"

"After using it a couple of weeks. I suddenly get a notification saying if want to continue using the app I would need to purchase. No thanks! When I downloaded the app it was free and should remain that way"

Users are frustrated by forced upgrades through artificial limitations (2-minute timeouts) and unclear pricing models. The transition from 'free' to paid without upfront disclosure creates resentment. Users compare unfavorably to competitors offering right-click/drag for free.

Users show conditional willingness to pay ($2.99 mentioned as acceptable) but only if value is clear. One user stated they'd pay if price were lower: 'I would buy if it were $2.99 though' versus needing pro features that competitors offer free.