We analyzed 1,241 negative reviews to understand why users abandon the most popular Pos System apps — and what they want instead.
Specific, exploitable gaps in the top Pos System apps on the App Store.
Frequent account holds and fund withholding without clear communication.
"Square is holding my money for over 90 days."
"Account got randomly put 'under review' and I couldn’t accept payments."
Poor customer support and slow response times.
"Customer service is a joke. Buyer beware."
"Never had a problem with Square over the last two years."
App reliability issues and poor UX.
"App keeps freezing on me and I have to use the app I am now downloading."
"It’s the worst app ever don’t use it."
Inconsistent payment processing and lack of features.
"Payment processing is unreliable."
"Lack of support for manual card entry."
Limited features and poor customer support.
"Customer service is not helpful."
"App is not intuitive and hard to navigate."
28% of reviews mention high transaction fees, noting that they are significantly more than competitors like Venmo or Zelle.
Users mention they would be willing to pay more for better customer support and transparency.
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